Returns & Exchanges

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We treat Online Returns and Exchanges slightly different to purchases made in-store with our stylist. This is because we understand that purchasing tailored garments online can be challenging. 

IN-STORE RETURNS & EXCHANGES

Circumstances can change, so if you change your mind after an in-store purchase, we can offer a full credit note or exchange for an equivalent item. You have 14 days to return the item back to our  store. Please return items in their original condition and with all tags attached.  

ONLINE RETURNS & EXCHANGES

We understand that purchasing a tailored garment online can be challenging so we offer a full refund in the event of a change of mind. You have 14 days to return the item  back to our  store. Please return  items in their original condition and with all tags attached. After we have received your return, you can expect to receive your refund within 14 days. This will be sent to the same method you used to pay.

ADDITIONAL INFORMATION 

Businesses are not required to provide refunds to consumers because of a change of mind when there is no major or minor failure in relation to the good and the good was properly described.

This change of mind policy does not affect your rights under the Australian Consumer Law. If you purchased a product with a major fault, you have the right to ask for your choice of a replacement or refund. 

For more information about your rights as a consumer please click here.

When can a consumer return faulty goods?

Consumers can return faulty goods within a reasonable time. The term “reasonable time” is not defined by the ACL. The nature of our goods a reasonable amount of time is 6 months for any assessment. Goods returned outside this duration cannot be accessed purely based on the time passed.